Privacy Policy

Last updated: Feb 2026

GoToGo (“we”, “our”, or “us”) operates a technology platform that connects independent drivers and riders for intercity travel. We value transparency and are committed to protecting your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when using our website and mobile application.

1. Information We Collect

• Phone Number: Used for OTP verification and account security.
• Profile Information: Name, age, gender, and profile image (if provided).
• Ride Information: Pickup location, drop location, date, time, seat availability, and vehicle details.
• Communication Data: Messages exchanged within the platform for ride coordination.
• Technical Data: Device type, IP address, app usage logs, and basic analytics data.

2. How We Use Your Information

• To create and manage your account.
• To verify your identity using OTP authentication.
• To enable ride sharing between drivers and riders.
• To facilitate communication for trip coordination.
• To improve platform performance and user experience.
• To maintain safety and prevent misuse or fraud.
• To comply with applicable legal obligations.

3. Platform Role Clarification

GoToGo is a technology platform only. We do not operate transportation services, own vehicles, or employ drivers. Drivers and riders act independently. Our role is limited to facilitating connections between users.

4. Data Sharing

We do not sell, rent, or trade your personal information.

Information may be shared only in the following limited circumstances:

• With other users involved in the same ride (for coordination purposes).
• With service providers strictly necessary to operate the platform (such as OTP or hosting services).
• If required by law, regulation, or legal process.

5. Data Retention

We retain user information only for as long as necessary to provide services, resolve disputes, enforce policies, and comply with legal requirements. Users may request account deletion subject to operational or legal limitations.

6. Data Security

We implement reasonable administrative and technical safeguards to protect user data. While no system can guarantee absolute security, we continuously work to improve the safety of our platform.

7. Your Rights & Choices

• You may update your profile information at any time.
• You may request correction of inaccurate information.
• You may request account deletion by contacting us.
• You may choose not to post or book rides.

8. Cookies & Analytics

Our website may use cookies and basic analytics tools to improve performance and understand user interaction. You can manage cookies through your browser settings.

9. Children’s Privacy

GoToGo is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If such data is identified, it will be removed promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.

11. Contact Us

For privacy-related inquiries or account requests, please contact:

📧 gotogo.gotogether@gmail.com